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(1) What is EatNow.com?
EatNow.com is a website that allows anyone to order
food online from their favorite restaurants. Have
it delivered or ordered for pick-up, order while
you're in school, at home, or at the office, it's
all up to you and completely free of charge.
(2) Is your service free?
Absolutely! EatNow.com is completely free of charge
to our customers. In fact, since we work directly
with restaurants to promote their menu, you may
even save money if you take advantage of the specials
and discounts we offer through our website! Any
delivery charge you see when using our website is
a fee from the restaurant and would be charged even
if placing the order over the phone.
(3) What do I do if I my
food does not arrive?
If your food has not been delivered after a considerable
amount of time, the first thing you should do is
call the restaurant directly. The restaurant's phone
number is located in your order confirmation email
or can be found on our website. If you still cannot
get in touch with the restaurant, please call 1-888-EAT-NOW4
to register a complaint. If your credit card was
charged we will work directly with you to make sure
you are fully refunded.
(4) Do I pay online or pay
my delivery person?
When placing an order through EatNow.com, you will
be asked which payment method you would like to
pay with. If you decide to use cash, please pay
your delivery person upon delivery. If you decide
to use a credit card, you may be asked to sign your
receipt upon delivery. And please remember to tip!
(5) Does EatNow.com deliver
my food?
EatNow.com does not personally deliver your food.
The restaurant you order from will deliver your
food. For any immediate changes to your order, please
contact the restaurant directly.
(6) What areas does EatNow.com currently serve?
Currently EatNow.com is primarily in Philadelphia,
Boston, New York, Providence, Hartford, and New
Haven. We expect to be servicing many more areas
in the coming months, so stay tuned!
(7) When Will My Food Arrive?
Since EatNow.com does not personally deliver your
food, it is up to the restaurant you order from
to get it to you in the quickest manner possible.
Restaurants on EatNow.com have varying average delivery
times, but expect anywhere between 30 and 50 minutes
on average.
(8) Should I leave a tip through the website or
when my food arrives?
If you're using a credit card to place your order
we give you the option to choose your tip before
your food comes. If you would rather take care of
the tip before your food arrives and not have to
worry about tipping in cash, we highly recommend
this option. Whatever option you choose, please
don't forget to tip your delivery person!
(9) I want to make a change
to my order. What do I do?
If you would like to make a change to your order,
please contact the restaurant directly. The restaurants
phone number can be found on our website or in the
confirmation email you receive after placing your
order.
(10) Is it secure to buy food with credit card at EatNow.com?
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Yes. You can shop at www.EatNow.com online with confidence.
We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card
transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the
credit card and electronic check processing networks (see an online payments diagram). The company adheres
to strict industry standards for payment processing, including:
- 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry (PCI) Data Security Standard.
For additional information regarding the privacy of your sensitive cardholder data, please read the
Authorize.Net Privacy Policy.
www.EatNow.com is registered with the Authorize.Net Verified Merchant Seal program.
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